NDIS disability support that fits around your life, not the other way round.
Support workers, therapy and home modifications from one NDIS provider in Melbourne and Western Sydney. One coordinator who knows your plan. The same familiar faces every week. You choose your team, and you can change it.
Early support, at home and at school, from a team your child will get to know.
Speech, OT, psychology and support work for children and young people, delivered by the same faces each week. Progress notes you can read, and evidence ready for plan review.
Capacity confirmed straight away. Reports you can drop into a review.
NDIS provider across metro Melbourne and Greater Western Sydney. Same-day acknowledgement, participant contacted immediately, monthly goal-mapped notes, and intake status updates on request.
If you're a participant
It's your plan and your goals. We match you with workers you get along with, keep them consistent, and show you every month how your funding is moving you towards what you want.
Start my supportIf you're a family member or carer
You know what a good day looks like for the person you love. We build the roster around that, brief every worker before day one, and give you one number to call when anything changes.
Start support for someone I loveIf you're a coordinator or clinician
Same-day acknowledgement, participant contacted immediately, monthly goal-mapped notes, and itemised invoices with support codes. We keep you updated on intake status if you want us to.
Refer a participantEverything your plan covers, under one roof
Support work, therapy and home modifications from one registered team.
Support Work / Core Supports
Support workers who help with the day-to-day and build your independence along the way, from a small team that stays.
Funded from Core SupportsLearn MorePsychology
Assessment, counselling and practical strategies from registered psychologists who work alongside the rest of your team.
Funded from Capacity BuildingLearn MoreSpeech Therapy
Speech pathology for communication, language, AAC and safe swallowing, for children and adults, at home, at school or by telehealth.
Funded from Capacity BuildingLearn MoreOccupational Therapy
OTs who help you build everyday skills, find the right equipment and set up your home so you can live as independently as possible.
Funded from Capacity BuildingLearn MorePhysiotherapy
Physiotherapy for mobility, balance, strength and pain, with home programs your support workers can help you keep up.
Funded from Capacity BuildingLearn MoreHome Modifications
OT-led home modifications, from step-free showers to ramps and wider doorways, built by trades we've vetted and managed start to finish.
Funded from Capital SupportsLearn MoreGrab Rails & Handrails
Grab rails and handrails prescribed by our OTs and installed by our own team, positioned for how you actually move.
Funded from Capital SupportsLearn MoreYard Maintenance
Lawn mowing, garden care and outdoor upkeep funded under your plan, so paths stay clear and your yard stays usable.
Funded from Core SupportsLearn MoreHere's exactly what happens next
Getting support shouldn't be a mystery. Here is exactly what happens after you get in touch, and roughly how long each step takes.
Initial Consultation
Straight after your callA coordinator calls you back to talk about your goals, your plan budgets and what a good week looks like. In home or by telehealth.
Personalised Support Plan
Within the weekWe write a support plan that matches the goals in your NDIS plan, then match workers and clinicians to you, not the other way round.
Supports Begin
Week 1–2Service agreement signed, roster set, and your coordinator's number saved in your phone. Your team is briefed before day one.
Monitoring and Evaluation
Every monthA one-page progress note against your goals, plus a check-in on whether anything should change. Ready to use at plan review.
Why families stay with us
Every provider says person-centred. We built the business so you can check it: one named coordinator, a small team that stays, support work and therapy sharing one plan, and progress you can read about every month.
Already with another provider? We handle the handover and keep your supports running while you move.
Personalised Care
One coordinator who knows your whole plan, and a support plan written around your goals, routines and preferences.
Experienced Team
AHPRA-registered clinicians and screened support workers, matched to you and kept consistent week to week.
Safe and accountable
Every worker holds an NDIS Worker Screening Check and Working with Children Check and follows the NDIS Code of Conduct. You'll always know how to raise a concern.
Commitment to Inclusion
Multilingual staff, interpreters arranged at no cost, and equal dignity and community participation for people of all abilities.
NDIS support across Melbourne and Western Sydney
We come to you: at home, at school or out in the community.
Victoria
Head office at 78 North Street, Hadfield. Home, school and community visits across metropolitan Melbourne.
New South Wales
Our hub in Parramatta covers Greater Western Sydney, with telehealth for allied health across the state.
Questions we hear every week
How do I know if I'm eligible for the NDIS?+
To receive funding under the NDIS, you generally need to:
- be under 65 when you first apply,
- be an Australian citizen, permanent resident or Protected Special Category Visa holder, and
- have a permanent and significant disability that affects daily life, or need early intervention to reduce future support needs.
Use our quick eligibility check, or call us and we'll talk it through.
What does the NDIS cover?+
Supports that are "reasonable and necessary" and related to your disability. They fall into three budgets: Core (daily living, community access, consumables, transport), Capacity Building (therapies like OT, speech, psychology and physio, plus support coordination and skill development) and Capital (assistive technology, home modifications and grab rails).
What if I'm not happy with my provider? Can I change?+
Yes. NDIS participants have choice and control over who provides their supports. Check the notice period in your current service agreement, then contact us. We handle the handover and keep your supports running while you move.
Can my family member keep the same support worker?+
Yes. Consistency is the whole point. You're matched with a small core team and a named backup, so a sick day doesn't mean a stranger at the door. If someone isn't the right fit, tell your coordinator and we change it without fuss.
What do you charge?+
At or below the rates in the current NDIS Pricing Arrangements and Price Limits. Exact hourly rates and support item codes are in your service agreement before anything starts, including travel and cancellation terms.
More answers on our blog, or ask us directly.
Contact Details
Care Hub Australia was established in 2021, first supporting families in Melbourne's north-western suburbs. Today we support participants across Melbourne and Western Sydney.
- Phone1300 209 086
- Emailadmin@carehubaustralia.com
- Location78 North Street, Hadfield VIC 3046