Built the other way round, on purpose.
Care Hub started in Hadfield in 2021 to fix what families kept telling us was broken: too many workers, too little communication, and no idea what the plan budget was doing.
Hello, we're Care Hub.
Care Hub Australia was founded in 2021 in Hadfield, in Melbourne's north-west, after hearing the same story from family after family: the physio didn't know what the OT was doing, the support worker changed every fortnight, and nobody could explain where the plan budget went.
We built Care Hub to fix that. Support work and allied health under one roof, a single coordinator who knows your whole plan, small consistent teams, and a monthly progress note anyone can read. Today we support children, young people and adults across Melbourne, Parramatta and Greater Western Sydney.
"Nobody talks to each other."
Families in Melbourne's north-west told us the same three things: a different worker every fortnight, therapists who never compared notes, and no idea what the plan budget was actually doing.
Build it the other way round.
Support work and allied health in one team. One named coordinator per participant. Small, consistent rosters. A monthly progress note in plain English, tied to the goals in the plan.
You always know who, what and how it's going.
One number to call. The same faces at the door. Evidence ready for plan review without a scramble. And a team that has now grown from Hadfield to all of Melbourne and Greater Western Sydney.
Our vision, mission and values
Every person with disability in our community living the life they choose.
Not the life a roster allows. Our vision is to unlock the potential in every individual we support, so they can overcome barriers and pursue their own goals with confidence.
Uphold your rights. Back your aspirations. Set the standard for person-centred support.
We deliver support work, allied health and home modifications under one roof, coordinated by one person, so that our services meet and set high standards for compassionate, consistent care.
How we behave when nobody is checking.
- Consistency — the same people, the same standards, every visit.
- Choice and control — you decide who supports you and how.
- Plain honesty — about progress, about budgets, about what we can't do.
- Inclusion — every culture, language, faith, gender and ability, welcome.
- Capacity, not dependence — success is needing us a little less each year.
Children, young people and adults with disability
Across metro Melbourne and Greater Western Sydney, in the home, at school and in the community. Every stage has different goals, so the support looks different too.
Children 0–8
Early intervention through speech, OT and psychology, in the home and at kinder or school. We work with your paediatrician and teachers, and help you through the early childhood pathway.
Common goals: communication, routines, school readinessChildren & teens 9–17
Therapy plus support work for school, friendships and independence at home. Consistent workers matter most at this age, so we keep the team small and steady.
Common goals: independence, social skills, travel trainingYoung adults 18–30
Moving out, study, work and getting around on your own. Support work that teaches skills, and therapy that backs it up. You run the plan; we help you use it.
Common goals: work, study, living independentlyAdults & ageing participants
Daily living, community access, physio and home modifications so you can stay in your own home safely. Grab rails and bathroom changes prescribed by our OTs.
Common goals: staying home safely, health, communityYour language, your culture
Melbourne's north-west and Western Sydney are home to families from everywhere, and so is our team. Tell us your language and we'll match a worker who speaks it where we can, and arrange a free interpreter through TIS National for every conversation where we can't.
What you can check before you choose us
Anyone can say "person-centred". These are the things you can verify, and the commitments we write into every service agreement.
Written into your service agreement
- A named coordinatorOne person across all your supports, with a direct number, from day one.
- Consistent workersA core team of two or three and a named backup. No unknown faces without your say-so.
- Immediate call backFor every new enquiry and every message to your coordinator.
- Monthly progress noteOne page, plain English, mapped to the goals in your NDIS plan.
- Price-guide rates, itemisedSupport codes on every invoice line. No surprises at plan review.
- Change your team any timeNot the right match? Tell us. We change it without fuss and without a gap in support.
"[Real, permissioned quote from a parent about consistency: same support worker, knows the routine, kids finally settled.]"
"[Quote from a support coordinator about response times and reporting quality.]"
"[Quote from a participant about a goal achieved: travelling independently, new job, moved out.]"
Link this section to the live Google Business Profile so visitors can verify reviews themselves.
Care Hub Australia acknowledges the Traditional Owners of the lands on which we live and work, including the Wurundjeri Woi-wurrung people of the Kulin Nation in Melbourne and the Darug people of Western Sydney. We pay our respects to Elders past and present, and to all Aboriginal and Torres Strait Islander people we support.
Contact Details
Care Hub Australia was established in 2021, first supporting families in Melbourne's north-western suburbs. Today we support participants across Melbourne and Western Sydney.
- Phone1300 209 086
- Emailadmin@carehubaustralia.com
- Location78 North Street, Hadfield VIC 3046